Forum Discussion
MLB.TV Won't Redeem
Trying to redeem the free MLB.TV offer today and when I tap "REDEEM" on the app nothing happens. Anyone else having this issue? I updated to the latest MLB app per their suggestions, but it still wil...
I was having the same problem with a frozen "Redeem" button. As a FYI, I use DuckDuckGo on iPhone and have disabled the Safari browser in the Settings app (Screen Time → Content & Privacy Restrictions → Allowed Apps). As DuckDuckGo often does not integrate well with 3rd party apps, I re-enabled Safari, went back to the T-Mobile Tuesday app, and the Redeem button worked. It appears the adblocker/privacy browser settings may be the primary culprit here.
I was having the same issue, where I couldn't redeem the free MLB offer. I tried to register multiple times, talked to Tmo support and MLB support and no luck. I finally spoke with an MLB support staff, named Gabriela, who was so nice and helpful. I explained everything that I had been through and she instructed me to uninstall the Tmo app and the MLB app and restart the phone. As an extra precaution, I had her wipe my password from the MLB app and send me a reset link. When you login to the MLB app, LOGIN WITH THE EMAIL THAT YOU PROVIDED TO TMOBILE. (Nowhere did it say that, it was just, Don't have an account, create one.) You will then need to create a new password for the MLB app. Just like that, I was able to login. In less than 15 minutes this very helpful lady, was able to accomplish what 3 hours of cust. support with Tmo and MLB couldn't get done.
