Moto G 5G won't receive calls

Joe N from Chicago wrote:

got my Moto G 5G directly from T-Mobile. I did NOT get a new SIM card with it… just moved the SIM from my old phone… 

Started out just fine, but after a couple of days, I was not able to receive any calls. The calls just roll to voicemail, which of course, really angers my wife…

So.. any thoughts? It seems to happen either when on WIFI or not. I saw some of the other comments on here and I don't see a setting for VO LTE. I HAVE switched WIFI calling off… no change… 

It seems stupid since it was supposed to be a deal from T-Mobile… I moved the SIM back to my old phone and when putting it back, it seems to work now, but I know it’ll probably just be a matter of time before i can’t receive calls again...

 

Hey Joe, 

Sorry I am late to the party here, but I am curious if you still have issues with your incoming calls. Putting the SIM card back in the old phone is a great troubleshooting test and I assume that the calls continued to work there. Since the issue didn't follow the SIM card, it usually means that it has to do with the device itself encountering an error or issue. I would love to know how things are going and help out if you are still seeing problems.