Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. No borra...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Long time customer here and I have had the same issue just yesterday. My wife who is on sprint showed me 12 outgoing calls from her phone to mine and I received no missed calls or voicemails and all the text messages she sent in a 2 hour span came in at the same time. I have had issues where group texts were not coming in and when they do the messages were never in order. Pictures being sent through text (MMS) is a whole other pain point. I have had 4 different devices all suffering the same issues over the span of 3 years now and I've had the sim card replaced so it is highly unlikely that the device is the problem. I'm a loyal customer since the days of voicestream but at this point the money i save compared to having verizon seems like im sacrificing what I need from my carrier.
