Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. No borra...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
I moved from AT&T to T-Mobile and the same issue has persisted since the move to T-mobile. Me and my wife have One Plus 3 and One Plus One and caller often complain that they reach our voice mails directly without any ring. We do receive voice mails sometimes, but not always. It;s really annoying and despite communicating with the tech guys no resolution so far. Note that we used the same phones with AT&T and never cames across this issue. I have tried switching bands, choosing only 3G and 2G networks, but the same issue persists. My wife has not been able to setup banking alerts as she would never receive authentications codes from her bank. Not sure how long I would continue with this, but I wish i hadn't made the move from AT&T.
