Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11.
Randomly I will not receive calls when I have full bars. It doesn't show up as a missed call or anything. The person will message me on another messenger and when I call them back I usually get a bunch of text messages time-stamped from the past hour that I have also missed.
I will also randomly receive voicemails with no missed calls indicating that again, I've missed a call but it does not show up in my notifications .
I've tried all the resetting everything on my phone, I've disabled wifi calling and volte but the problem persists. Has anyone experienced this and had it fixed?
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Just had another occurrence of the text delay.
One problem is you generally don't know when it happens unless there's some circumstance that alerts you to the delay. Had what seemed like a normal set of messages with a neighbor this morning.
But then wife just walked in from work and at almost the same time I got a text from her that she had sent a half hour earlier to let me know she was on her way.
Same problem here. Started about 6 months ago (no problem for many years) and I am now at the point where I'll have to look for a new carrier, even if they charge a little more. Any recommendations?
Unfortunately, this has occured to me even though Ihad been a satisfied customer for serveral years until this started. Have had several more occurrences over the last 2 days where I hear a voicemail has arrived and it's from the wife after her call went to voicemail without ringing.
TMO support has been conscientious in following up, but I think it's some problem in the network that is hard to find because it is intermittent.
What phone or phones do you use?
I am using an unlocked LG G5. Didn't purchase it from T-Mobile and customer support had the nerve to suggest that I buy a new phone from them. I wonder if they realize that a new phone costs close to 1K these days.
Just adding myself to this list as well. My wife and I just switch to T-Mobile 2 days ago and we're already seeing text's that don't go through till hours later. We both have new Samsung Galaxy S9's. At this point I almost want to return everything before it's to late and switch to someone else.
I just called T-Mobile to ask for a Signal Booster in the hopes that this will fix my problem. Because I was previously told that I couldn't get one because I am using a phone not purchased from T-Mobile, I expected very little. Turns out this latest representative was exceedingly helpful and sent a booster right away and even waved the shipping fee. Thank You T-Mobile! Now let's hope that the booster makes a difference.
Call customer support; they're very helpful.
magenta4993909 wrote:
I just called T-Mobile to ask for a Signal Booster in the hopes that this will fix my problem. Because I was previously told that I couldn't get one because I am using a phone not purchased from T-Mobile, I expected very little. Turns out this latest representative was exceedingly helpful and sent a booster right away and even waved the shipping fee. Thank You T-Mobile! Now let's hope that the booster makes a difference.
What was your problem that you think a signal booster will fix? For most people, their phones support WiFi calling, which uses any WIFI that you are connected to instead of cellular service. With that, no signal booster is needed. Not to mention, you can't take a signal booster with you, so when you leave your house, then what? For the issue this post is about, it clearly isn't a signal issue. It's a service issue.
I get only 1 or 2 bars when at home on the 6th floor; otherwise, I have no problems. The thing is, I spend a significant amount of time at home, so I have high hopes for the signal booster to fix my problem.
If you don't buy a T-Mo version of a phone, it most likely will not support WiFi calling. None of my phones ever have. In any case, I agree that it's not a signal strength issue mine happens at home almost all the time and I always have 4 bars.
From what I read about the booster, you can get one for free from them as long as you are a prepaid customer.
