Forum Discussion
One PLUS Plan - Can't Enable HD Video
Hi, I've been trying to enable HD video over LTE with no success; the page simply tells me the line is not eligible, despite being on One PLUS. I chatted with a rep who had a tech assist them ...
Thanks for posting this. This issue is related to what our engineers are already working on. Sorry, there's currently not a workaround I can give but our team's getting this taken care of as quickly as possible.
Hi, sorry it's been a busy few days.
On the Profile tab, there is no Media Settings, at least that I saw. However, the way I've been attempting this is going to Manage Data & Add-Ons, Going under Data Pass and clicking Enable HD. This takes me to straight to Media Settings URL and then says I'm not eligible.
