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Bertrand
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Re: Why is T-mobile charging for WhatsApp international video calls?
Now, about Verizon, they allow you to choose a Country in Latin Americafor free, where you can call free of charge. So, just in case the call jumps from data to regular calls I'm still ok because regular calls to Brazil are free of charge.35Visto0likes0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
Well…it happened again! Even if it is not T-Mobile's fault, they should at least send the customer a text telling there will be a charge for international calls, but they don't. Other junk texts they send all the time: evaluation after customer service calls, special promotions, etc. So, after 15 years, I'm dropping T-Mobile for good. And guess what; Verizon, the best company out there, is cheaper now. They pay $800 on your cell phone when you trade it in and they have a program for calls to other Countries, what I'm getting, so they can never charge me for international calls. And even after adding that, still cheaper than T-Mobile. Good bye T-mobile!!!30Visto0likes0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
Bro, you look upset; you work for T-Mobile …maybe? I did not screen shot the whole conversation, I just did with the relevant part for this issue. Anybody can google about this and find the whole discussion online, plus other events of people complaining about being wrongly charged by T-Mobile.It is still not clear why T-Mobile does not recognize the problem and openly talks about it on its website, offering a solution for every customer to avoid this type of charge. On my side I have my Plan package ready through a different company. One more wrong charge to my bill, even a single dollar, and I'm out, 15 years of loyalty will be thrown into atrash can. I'm no longer answering you. You can easily google the subject and find details about this repetitive issue online. Good bye!!!73Visto1like0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens withApple FaceTime also.Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'TT-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?949Visto0likes0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
It became a HE SAYS SHE SAYS thing. The solution is all over the Internet: pushing airplane mode and only using a WI-FI connection before making the call. So how come T-mobile doesn't widelydisplay a solution for this, since I realize now it's such a widespread problem? Is T-mobile really interested in not charging the customer for international calls made via WhatsApp? What if I don't have a Wi-Fi spot available when I need to make an international call via WhatsApp? The situation in the market today is that there is a lot of competition out there. We don't need T-Mobile, T-Mobile needs us. Theseattachments are from Google!78Visto1like0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
Hi Mike, I shopped around and found a better deal with AT&T, getting more than I'm getting with T-Mobile and paying less. However AT&T has received some complaints like ours. Or I can pay a little more and go to Verizon, which is a better company in every aspect. I'm waiting on my next bills, if I see even a small increase due to this shady practice that they blame on WhatsApp,I'm out for good.I'm not even telling T-mobile because they can make it difficult for you to port your number to the other company. Just start the service elsewhere and as soon as your number starts working on the other company you may call T-mobile for a last Good Bye!261Visto4likes0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
Hi Sylvia, you can go to every cell phone forum out there and tell your story. A lot of people check onthese forums before choosing a cell phone carrier. On thisactual competitive market, reviews, good and bad, are everything!174Visto2likes0Comentarios
