Forum Discussion
Why is T-mobile charging for WhatsApp international video calls?
I have been noticing increases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country f...
Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens with Apple FaceTime also. Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'T T-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?
Bro, you look upset; you work for T-Mobile …maybe? I did not screen shot the whole conversation, I just did with the relevant part for this issue. Anybody can google about this and find the whole discussion online, plus other events of people complaining about being wrongly charged by T-Mobile. It is still not clear why T-Mobile does not recognize the problem and openly talks about it on its website, offering a solution for every customer to avoid this type of charge. On my side I have my Plan package ready through a different company. One more wrong charge to my bill, even a single dollar, and I'm out, 15 years of loyalty will be thrown into a trash can. I'm no longer answering you. You can easily google the subject and find details about this repetitive issue online. Good bye!!!
