Forum Discussion
Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?
We're planning to travel to Europe later this year and would like to take advantage of T-Mobile's free international text/data roaming. However, I saw that incoming calls are charged at one minute even if you don't answer; per T-Mobile's website: "If your phone is on when you get an incoming call, even if you do not answer it, the call is charged one minute for delivery to the phone. (There are no charges if your phone is turned off.)" I get multiple robocalls/telemarketer calls per week, and I don't want to rack up charges for unwanted calls. Is there any way to temporarily turn off incoming calls or route them directly to voicemail to avoid charges? If so, what are the steps to do that?
Great question. The easiest way to do this is to enable unconditional call forwarding. This will tell the network to immediately forward the call to a selected number without trying to pin you first which is where the charge comes from.
To enable unconditional call forwarding, you will need to follow these steps https://support.t-mobile.com/docs/DOC-4041#secondheading
Dial **21*18056377249# from your phone to enable CFU and ##21# to turn it off when you are back in the states and want to resume being able to get calls.
The 18056377249 number is the same number that your calls are forwarded to when you do not answer the phone so that the people calling you can leave a VM. Since we are enabling unconditional call forwarding, the call will be automatically routed there instead of ringing your phone first.
The problem is that I don't know how "Do not disturb." is implemented. Is it and unconditional forward to voicemail or and auto-reject all calls? The two have very different results from a billing perspective. I know that forwarding all incoming calls to voicemail works to avoid being charged for incoming calls.
Well I have tried both - just here at home - and then had someone call me. Both were routed directly to my VoiceMail. So I'm thinking they are two ways to do the exact same thing.
Came back with this ....
What this tells me is that the "Do not disturb" setting does not actually set the forward all calls to voicemail. It probably is just rejecting all incoming calls before they ring. To me, this runs the risk of creating a billing event for each incoming call. Maybe I'm wrong but I wouldn't want to take the risk. It's safe to set call forwarding to the voicemail number. I and others can attest that doing this works.
My experience traveling abroad several months each year is that as long as I don't answer a call I never get charged even if it goes to TMobile voicemail service. Charges occur when calling (even voicemail) or answering without WiFi calling enabled. Always assure wifi calling is active when calling voicemail or refreshing visual voice mail downloaded to phone app too. Listen to visual voicemail messages via phone app with airplane mode enabled so no cell connection is possible.
To avoid charges from the phone silently switching from wifi to cell service during the call, enable airplane mode first then wifi and then wifi calling, and visually confirm wifi calling is active.
I also just verified this info with T-Mobile rep.
This is what I was told yesterday in chat with T-Mobile rep, "just don't answer, you won't be charged." We have been getting an increasing number of "scam likely," and just plain junk calls, so after reading all of this, I'm a little reluctant to take the rep at his word. Off to France in a couple of days, and will probably take the direct to voicemail route just to be safe. Assume that back in the apartment, on wi-fi, we are good to enable normal mode and use just as we would at home in the USA.
OK, GUYS! T-Mobile has had scam BLOCKING for a while now. Log on to your accounts and enable Scam Blocking on all lines....it's like magic...no more robo calls....silence. 😊
That's the Spam ID; now you can enable BLOCKING! ¡Bravo! 😀
Yup, I remember the days when "Spam Likely" was our most frequent caller..... 😠
Even if you use unconditional forwarding, you will be charged. I got charged even when not roaming. (celluar always in airplane mode) The only way to avoid charges is to call customer service and stop international calls.
Another advice: Place the phone in airplane mode when using WiFi calling. If your WiFi stops working, your phone will automatically switch to cellular without you noticing this fact. So I can see some users believing that they are using WiFi and getting a bill. Your ISP could go down and you won't notice that you are using celluar service while talking. If you are in airplane mode and your ISP goes down, your call will be interrupted but you won't be charged.
