Forum Discussion

ale123's avatar
ale123
Network Novice
Hace 2 años

MÁS

Hi! i´m out of the US and i need to pay my account. I dont have any chat or anyone that can reply to me,as I´m trying to pay by card and doesn´t work. And they are sending me e mails that will cancel my number. Anyone can help me? Regards

  • gramps28's avatar
    gramps28
    Router Royalty

    There's a free international number if called by a Tmobile phone.

    Scroll down from this post, click on the support tab and select contact us amd that's where the international number will be.

  • ale123's avatar
    ale123
    Network Novice

    Hi Gramps! thanks for replying. But doesn´t work,as they cut my line 😤

  • syaoran's avatar
    syaoran
    Transmission Titan

    Prepaid or Postpaid?  You should be able to call 611 from your T-Mobile device to reach Customer Care.  If your line is suspended, that should still work.  If your line has been cancelled and it is prepaid, the number is probably going to be available to be reassigned soon, if it isn't already.