Forum Discussion

carp84's avatar
carp84
Network Novice
Hace 3 años

Phone color wrong

I am trading my iPhone SE for a iPhone 14 Pro. The color of my SE shows up on my account as blue when it is actually black.I'm afraid if I send it in they will reject it because it doesn't match. IME...
  • fireguy_6364's avatar
    fireguy_6364
    Hace 3 años

    so still technically not purchased from TMO.

     

    i would go the Facebook or Twitter route to contact them.

fireguy_6364's avatar
fireguy_6364
Modem Master
Hace 3 años

im guessing the SE was purchased either directly from Apple or some other route other than from TMO?

 

if so then you’ll need to contact TMO and have them add in all the info that is either missing or incorrect.

 

if it was purchased from TMO and is still incorrect you’ll need to do the same thing and have them correct it on their end.

 

calling in to TMO=tier 1 support

contacting them via one of their social media platforms=tier 2 support.