Forum Discussion
PIN number required for account but I have never set one up
I have never set the account up with a PIN but keep getting asked for one to make changes. How do I request the current PIN or change it online? Or do I need to change it at a store or on the pho...
Great news! There have been updates to our website and app so your account pin can be managed online 😁 This link takes you to the page that shows the steps for the website and app! Actualiza tu PIN/código de acceso de cliente | Asistencia de T-Mobile
In some cases, it is the last 4 digits of the main number on an account that has multie numbers on it. If it isn't and it isn't the last 4 of your SSN, I would call back Customer Care, insist to speak to a supervisor, and get this mess resolved. The T-Force team should be able to resolve it as well, but they are going to expect you to enter that PIN for verification.
