Forum Discussion
PIN number required for account but I have never set one up
I have never set the account up with a PIN but keep getting asked for one to make changes. How do I request the current PIN or change it online? Or do I need to change it at a store or on the phone?
Great news! There have been updates to our website and app so your account pin can be managed online 😁 This link takes you to the page that shows the steps for the website and app! Actualiza tu PIN/código de acceso de cliente | Asistencia de T-Mobile
Here is what I found to set up a PIN: Call 611 from your phone or 1-800-937-8997; tell the Customer Care person that you want to add a PIN/passcode to your account; it is to be 6-15 digit passcode. The PIN/passcode is asked everytime you call 611 (Customer Care). I tried to copy and paste the info, but I guess it can't be done. Do a search on "Keep your account safe". There are 10 things suggested to do that. Hope that helps.
Sorry, that's a bummer. I was recently prompted for a PIN and never recalled setting one up. I randomly tried my last 4 and it worked. I'm sure calling or messaging Customer Care will straighten it out for you. Best of luck!
I have tried that, the last four of my number and other ones but none are working. I am calling them tomorrow to get it corrected. I was hoping I could do it online but it is not possible.
If you didn't set one up, it's probably the last 4 digits of your SSN.
