Forum Discussion
Promised trade-in value from Sprint was not honored by T-Mobile
Before migrating from Sprint to T-Mobile, I have an email Chat Transcript from a Sprint representative promising me that I would receive $800 trade-in value on my Galaxy when I switched over to T-Mob...
Same thing happened to me in a T-Mobile store. I traded in a Sprint iphone last summer for a $730 credit towards a new phone for the same price. They are continually billing me for half the amount, no matter how many times I have complained. They keep telling me it's resolved and it never is.
I’m really close to filing a “bait-and-switch” complaint with my state Attorney General’s office.
