Forum Discussion
Promotional Trade-In Credit Never Applied to Account?
Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any...
We had the same issue as well. We went from ATT to T-Mobile under the impression we could get up to $800 credit for our X and XR trade in. We were told $122 was a quote but would be evaluated for the remainder credit.
It's been four months and no more credit has been issued. We handed over immaculate phones over $1500 and received $244 in credit.
When we signed up it was a newer employee that said we had all these benefits and come to find out all we got was one year of Netflix. We were falsely advertised a bunch of promises and T-Mobile hasn't came through with any of them.
