Promotional Trade-In Credit Never Applied to Account?

I had the same thing happen to me. Bait and switch for sure! 

TMobile Puerto Rico also blocks me from reaching out to TMobile US so I was stuck with the bad customer service in PR. Do you know what did work? Write on their Facebook page so everyone can read. This still didn't fix the issue for me since I STILL DID NOT GET WHAT WAS OFFERED IN STORE AND I SIGNED ON FOR but I did receive an extra $200 off my last bill in essence bringing what I was going to pay for my phone in the end down even more. Will I stay with TMobile? NO!!!!! This was the second promo (can't be a coincidence) I got burned on so I assume it's a usual tactic for TMobile to mess with their customers hoping they don't catch it on their monthly bill or they just get tired of calling over and over again and seeing nothing happen and quit and except the fact that they are getting robbed. This is my last TMobile contract since I am stuck under it for a while longer. I appreciate the extra $200 but it all would have been much easier for everyone had TMobile just honored what was offered to me at the store and what I contractually obligated myself to. In my eyes TMobile as a business (not their employees) are just a bunch of cons and crooks. That's bait and switch, it's illegal, it's a crime and a bad business practice and it should ultimately be punished. I am still waiting for someone to reach out to me for a failed promo on 2x1 for smartwatches and this was almost 2 years ago. I ended up paying full price for both and since I caught on to it when I was almost done paying for them they told me contact their customer service division through written letter….. NOTHING HAPPENED!  Lost $475 on that failed promo.

WRITE IT ON THEIR FACEBOOK PAGE FOR ALL TO SEE!