Forum Discussion
public@ep-cortex.com
In light of the recent notice on T-mobiles landing page, the following concerned me. Ordering a new phone, reviewing order info at check out, before submitting, I noticed that my personal information had been changed. My email and cell number had been replaced with "public@ep-cortex.com". I discontinued the order. I did not make that change in my personal information. I went back into my profile to see what was there. My correct email and cell number were there. I went back to re-order the new phone, got to the place at check out to review personal information and my correct information was now there. Questions: What or who is public@ep-cortex.com ? Why did this url address replace my personal information? How and who made the correction within minutes? Is this something or nothing?
Proporciona una explicación.
I'm wondering the same thing. What is that email? I was about to upgrade my phone on the app but got to that last page with that email under my name when it asked to confirm my information.. that's not my email so I'm hesitant to do it on the app.. especially bc of that latest notice they sent out about our information. T Mobile needs to chime in on this and let us know what's going on with that email.
The same thing happened to us just now. I completed the order, even though I was a little upset about the email address. As soon as the order was completed, I received a text AND an email at the correct email address. I called the representative just to verify everything was ok. He said the ep.cortex.com was a warehouse communication.
I am having the same experience. public@ep-cortex.com shown in my personal info, when trying to make an online upgrade. I have not finalized the upgrade, on the chat with TMobile rep now. They are showing my actual email address on their end. The rep is suggesting I back out and start over.
This is a PITA
T-Mobile needs to get on it and address & correct this situation
When I ordered today. I saw the same thing. Googled and found your post. After reading your post I think it's a system thing. Doubtful any one changed the info then back that fast. Or if they could I doubt they really would. Since you and I see the same thing it's unlikely it's a hack against either of us.
Upgrade at Best Buy, I got a better deal on my last 2 phones through them and bought them on EIP with no upgrade fees.
Tmobile needs to put an explainer on that page.
I almost canceled my order when I saw the weird email under my name.dmarieg wrote:
The same thing happened to us just now. I completed the order, even though I was a little upset about the email address. As soon as the order was completed, I received a text AND an email at the correct email address. I called the representative just to verify everything was ok. He said the ep.cortex.com was a warehouse communication.
Verified this as well. Warehouse. All good no worries.
Warehouse??? if you check the domain ep-cortex.com, this isn’t a normal website.
Same story here, plus my last name was mis-spelled. I exited, found this post, then started the order over. That time, the spelling was correct and my correct email address was listed. Has T-Mobile themselves posted anything to clarify what or who public@ep-cortex.com is?
