Forum Discussion
20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.
Extremely Poor Customer Support. I will try to be as brief as possible. My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple supp...
I do understand your frustration. I have been a t mobile customer for 15 plus years. Pass February 2023 I called inquiring about WiFi in my home town in Lincoln County. The customer service representative said with WiFi my monthly bill would increase by 50.00. I agreed, the representative said there is a special on Samsung 22 this month. She said my bill would increase by 5 dollars for cost of the phone.
This Great deal only to find out WiFi is Not in this area and the Samsung 22 was not the 22 but some refurbished phone I failed to get because I did not the sign the email.
I am definitely leaving T-Mobile. Because The customer service today apologized I know 15 times yet offered nothing for their mistake but to send the label to to return the WiFi tower .
