Forum Discussion
Account Suspended For Seemingly No Reason
Hi all, I went in to my local T-Mobile store today and 1) Switched from a pre-paid account to a post-paid account (Magenta Max) and 2) ordered the new iPhone 13 Pro. The rep assured me that I wou...
Resolved--had to message a rep through the app to get the issue fixed.
msgolfnut wrote:Hi! Can you please provide me the name of the app you used to message a TM rep? I'm entering week 3 with no resolution to a problem I'm having. I've visited 2 different TM stores in my area, worked with at least 5-6 different reps there, and on the phone, and am still having the same issue. No one seems interested enough to resolve my issue. They continue to tell me to visit my local store, where I can stand in line waiting for an hour or more each time. Thx!
Of course! The app is just called "T-Mobile" (it's the T-mobile official app). You'll have to log into your account. After that, you can go to "More" → "Message us". Hope that helps!
