Forum Discussion
Account Suspended For Seemingly No Reason
Hi all, I went in to my local T-Mobile store today and 1) Switched from a pre-paid account to a post-paid account (Magenta Max) and 2) ordered the new iPhone 13 Pro. The rep assured me that I wou...
Resolved--had to message a rep through the app to get the issue fixed.
This is so ridiculous, I just signed up a 3 line service with phones for all of us, and an hour after leaving the store getting messaged that our service is cut off and threatening me with $20 reactivation fee. That is horrible service. I like tmobile but this is so hostile to customers. We had our devices shipped. You should train your store staff about this AND give them an option to circumvent this. We had our own devices, the store was out of stock, we are getting punished for this.
Thank you everyone saying to call and explain what the problem is.
