Forum Discussion
Assurant Damaged Device Returned - Not Recived
I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it. I received the replacement and returned my damaged phone on 2/7/2020 via U...
Absolutely all valid comments. Exactly same thing occurred to me: phone screen cracked- used my insurance to replace (because thats what its there for!)- sent in phone- assurant/ tmobile claiming they did not receive it even though there is proof through ups (the prepaid package TMOBILE/assurant) that it was delivered and signed for! - now going through the process of them "attempting" to find it.
i have contacted the better business bureau. I will not pay the $700 they want me to pay (it is not my liability to find a phone i Sent them!)
do not let assurant inc. get away with this! It is not your responsibility that they do not have a way to to receive and processes phones and cannot keep accountability of their own items!
(i am still going through the process if anyone has suggestions i am all ears)
