Forum Discussion
Auto-pay failed and lost service
Some basic details to start: I am pre-paid, with auto pay set up to go through monthly. The payment method is valid, and lately I haven't had issues with auto-pay doing its thing. 4 or so times i...
Hola @juniper114
I am so sorry to hear that you have had issue with your autopay not deducting the funds in time causing you to lose service 😥 We are currently aware of this issue and are working on a fix but we do not have an ETR at this time. In the meantime, if this issue occurs, the best way to resume service is by making a manual payment as you have been doing.
Hola @tmo_chris,
I am also experiencing this issue and the T-Mobile Support Chat resulted in the rep not being able to assist me. My prepaid plan was due today, but the auto-pay failed saying my card was invalid, but it's not. I made a manual payment with a different card and can see the funds available on my account, but my lines are still suspended. Can you please assist me in restoring service to both devices on my account?
