Forum Discussion
Being charged for a phone I have returned. Help?
I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???
¡Hola, @emokid_08!
That's a lot of extra money to be added to your phone bill. Our account experts definitely need to take a closer look at why we're not showing the phone returned in our system. Por favor Community-2153 via 611 or work with T-Force over Facebook/Twitter.
Hi this is also happening to me now! I don't know what to do!
I feel bullied and forced to pay for a device I already returned and have proof of return. I can't get through by phone for help because they demand payment. Chat has been a relief at first but reps tell you that the dispute has been reversed or that you will receive an email in 3-5 days but nothing! No resolution or contact. Then you reach out again and are repeating the same story over and over. Is this some kind of scam? I can't believe Tmobile is like this and doing this to people. It's so clear when you return a device new you get a refund not charged again and then some.
Please help me someone I dont know what to do! I'm so stressed and frustrated and worried. How to fix this situation and put my account back to normal billing!
