Forum Discussion
Billing Mistake!!
I have had multiple discussions with the support team: I WILL NOT be paying the $400 charge for the defect home internet modem. I was never, nor did I say or accept this charge, and was never cont...
Maybe it was because it was a while ago, but it NOW says that if Modem is not returned, a $220 payment is required. Not $400.
Why would you think that you wouldn't be required to return the first Modem? Not sure what CS told you on the phone, if you specifically ASKED, or what they said.. but it only seems like common sense to return a defective product. You always have to return the defective product to get a new one.
