Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Please try ...
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
Me too. Unable to log in for the last month to either of my prepaid accounts. I've wasted untold time and aggravation trying to log on day after day and looking for a workaround. I was able to add money to my prepaid accounts without logging in. But I really need to log in to see if I have enough credit or if I need to pay or how much I need to pay.
I tried deleting cookies and allowing popups, but still get the "wires crossed" message. I'm using Firefox on an Ubuntu system.
I also tried it with Firefox on Windows7, and Firefox on Android, same result.
Also tried the T-mobile app on Android, and got a different error message, "Sorry we're not ready for you yet. We're working on improving."
I suppose this is growing pains from the Sprint merger, but it should have been fixed weeks ago.
