Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
I had been experiencing this issue for the past year. I have T-Mobile home internet only and could not log in to my account. I finally reached out to T-mobile through their Facebook page today and they resolved the issue within just 10 mins. They simply remapped my existing email ID against my account, and the problem was solved.
