Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
Having the same issue, tried all browser, multiple devices, cleared cache/cookies, even call Ed customer support and they where not able to get the system to give me my upgrade. I also tried support chat for over 2 hours and Cathleen was unsuccessful ln getting me an upgrade. This is beyond rediculous and im ready to leave T mobile for goo. Hello Amazon!
