Forum Discussion
Can't send/receive texts that contain "goo.gl"
Can't send or receive SMS text messages that contain "goo.gl" so any Google short code such as those used by Google Maps & Google Photos to share just won't go thru. This problem occurs on my ...
¡Hola, @miketx! This had me stumped a little so I turned to a colleague in the engineering department, and definitely learned a few things. Basically, it seems like your assumption is right. The goo.gl links may be identified by our vendor as spam.
Even though I'm sure you're not attempting to mass market or piggyback on popular short links (like goo.gl or bit.ly) in order to send out spam messages, because spammers poder hide behind links like this (use them to circumvent detection), the system may not be able to distinguish between a good goo.gl and a bad goo.gl and might block them. 😥
We'd hate to see you go, but I understand if this is imperative to your business that it's a big deal. Can you try sending a full URL instead?
Apparently it also happens with confirmation messages from Instagram or Facebook for example to verify phone number or some change with the account. I have tried to send a message from the web to confirm my company's Instagram account but the message with the code never arrives, do any of you know how to fix this? Yesterday I was able to open my company's WhatsApp because I chose the phone call option and although I never received the call, I received a voice message where I could confirm the code but in the previous case I have not been able to.
