Dear T-Mobile, please train your reps to not promise things that can't be delivered

It wasn't John Carlo to start. They kept swapping out reps during that conversation, when I went back in to screenshot, the notifications of who I talked to were gone.

I never got a notification that I had a new line, and no one mentioned it yesterday, but I suppose it's possible, I'd have to look. But I feel I was pretty clear on wanting to keep the 3 lines only. I felt like the first conversation in which they said they could apply the promotion was a chatbot.

Edit:

Looked at my detailed bill, only showing 3 lines. $150 for the first 2, $35 for the third after autopay discounts.