Forum Discussion
Denied phone claim mistakenly says phone not covered
My Samsung s20fe was shattered and I could not use it. I put my Sim card in a devixe I borrowed from a friend and I filed a claim on my s20fe. My claim was denied and it said " device not covered " s...
Yeah, they just did the same thing to me with my s20+. I have been paying $18/mo for protection from the day I bought it 3 years ago. There should be a warning when you put in a new sim. I never signed anything that said coverage changes to a new phone just by putting in a new sim. Did you ever get anything resolved? I think we need to start a class action about insurance coverage. Sue both t-mobile and Assurant. I am suprised there isn't one yet. This reply will probably get me flagged for saying that. This one issue is problematic and severe enough for me to get rid of T-Mobile.
