Forum Discussion
Denied phone claim mistakenly says phone not covered
My Samsung s20fe was shattered and I could not use it. I put my Sim card in a devixe I borrowed from a friend and I filed a claim on my s20fe. My claim was denied and it said " device not covered " s...
Funny that after posting on twitter I got a hold of a floor manager at Assurant who was able to verify that my phone was active on my account and covered when I filed my claim and approved my claim immediately. Took 5+ hours of my time and realizing that T-Mobile will do pretty much nothing to keep me as a customer before. I will remember this T-Mobile. Any brand loyalty I had is completely out the window. I'm already looking into other carriers offers. This is how you loose customers T-Mobile. Byeeeeeee!
