Forum Discussion
Do I seriously have to pay for service I have never used?
On February 25th 2020, I had established, via online, BYOD service for two lines for the 55+ plan. I only ordered two SIM cards (nothing else) at $10 each. Then, I get the order status, and I no...
Wow, we appreciate you posting this bill breakdown. I know for sure we'll still need our account care folks to help out further. You can call them or use our Social Media options on our Community-2153.
We are having a similar issue with Tmobile and it is a nightmare! Having been longterm Prepaid customers with Tmobile, we decided to sign up for the essentials 55+ plan. After paying the initial amount, we received the phones, but have been unable to port or activate our numbers. I have called Tmobile support several times and been to their stores 3 times. We were told our lines would be activated within 24 hours, that was over a month ago and now they are billing us for services we did not receive and cannot access.
