Error "Uh-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde".

MMTXUS wrote:

I had the same issue and contacted T-Mobile customer care. If you only have home internet from T-Mobile, then you cannot get access to My T-Mobile account online. You will have to call the T-Mobile Customer Care to change autopay credit card or change billing info etc. 
 

if you already have a T-Mobile cellular line, then you will be able to log into My T-Mobile account and it will also show your T-Mobile home internet line. 

Which is absolutely wrong. I only have Home Internet with them. Got it about a year ago and had no problem creating an account or logging in.

I think what the “wires crossed” thing really is, is a glitch in their system that they don’t know what it is, where it comes from, and have no interest tracking it down and fixing it.

I just got the “wire crossed” error trying to log into my account (again, HI only) I think because of their less-than-usable speed right now because they deprioritize HI and won’t admit it.