Forum Discussion
Esim for prepaid android customers
- Hace 5 años
We do support eSIM we just have two different options for prepaid and postpaid customers. eSIM de T-Mobile has info for postpaid customers and T-Mobile Prepaid eSIM app.
I have a T-Mobile Connect (prepaid) plan on a Google Pixel 4a 5G and am receiving an error trying to switch from physical SIM to eSIM. I need to do this because my other carrier (SFR in France) does not support eSIM. A major reason I bought the Pixel was eSIM Support.
tmo_mike_c wrote:For our prepaid folks, activating an eSIM is only available through select iPhones. eSIM on an Android device is available if you make the switch over to a postpaid account.
Your post is more than one year old. ¿Sigue siendo verdad? I read the documentation very carefully and it appears that my device should be eligible:
The page at https://www.t-mobile.com/support/devices/t-mobile-esim under "What smartphones are compatible with eSIM?" says "Currently, iPhone XS and newer models, Pixel 3 and newer models, Samsung Galaxy Note20 & Note20 Ultra, and Motorola Razr 5G are compatible with the T-Mobile eSIM solution.", so I'm good there. The question "I'm a T-Mobile Prepaid customer. Can I activate an eSIM on my compatible phone?" is answered "Prepaid customers using eSIM capable iOS phones can activate a line of service on eSIM in the T-Mobile eSIM app. eSIM for Prepaid customers using Samsung Note20 or Note20 Ultra is not available at this time.", so that is also ok.
The error message says: “There is an issue with your SIM profile… Subject Code 8.1.1 Reason Code 3.8” and suggests providing the EID number to customer service, but they won’t accept it.
If I must have a postpaid account or iPhone to activate eSIM, could I switch to postpaid, activate eSIM, then switch back to prepaid the following month?
Alternatively, could I activate eSIM on a borrowed iPhone, then immediately transfer the account back to the Pixel, keeping the eSIM capability?
Or, any other suggestions (other than leaving T-Mobile)?
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