Forum Discussion
Family Account settings not taking effect.
Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can st...
Hmm. That's interesting it doesn't just keep you within the app when you try to make changes. 😕 I believe we're at a point where we'll need to have you Community-2153 and have our Care team file a Help Desk Ticket. That'll get our web team to take a look at your Family Allowances on the back end.
We are discovering that Family Controls are a Joke, a SLAP IN THE FACE to all Parents! it's useless. In my opinion T-Mobile should want to be LEADERS in this arena. You should be able to hire code writers that can handle this BASIC parental need. If a PRE-TEEN can circumvent your parental controls, you are failing us all.
It is simple really. If we choose 9PM- 11PM and 11PM to 6AM and click save settings it should effectively render the phone USELESS. Whatever code you have written to shut ALL ACCESS down when a customer is delinquent in paying you.....CONNECT IT TO THE PARENTAL CONTROLS for the allowable use hours Parents set.
This is RIDICULOUS. Be the HERO for the Parents, we need one, these SCREENAGERS are out of control.
