Forum Discussion
Family Account settings not taking effect.
Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can st...
Hmm. That's interesting it doesn't just keep you within the app when you try to make changes. 😕 I believe we're at a point where we'll need to have you Community-2153 and have our Care team file a Help Desk Ticket. That'll get our web team to take a look at your Family Allowances on the back end.
I am having the same issues. I set up the lines for the time frames I didnt want my kids to use their phone or internet. These settings never went into effect. I contacted tmobile and they suggested I reboot the phones but that didn't help either. Anyone have any other suggestions on why this is not working.
