Forum Discussion
Family Account settings not taking effect.
Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can st...
Hmm. That's interesting it doesn't just keep you within the app when you try to make changes. 😕 I believe we're at a point where we'll need to have you Community-2153 and have our Care team file a Help Desk Ticket. That'll get our web team to take a look at your Family Allowances on the back end.
I have the same question or similar issue. My daughter has a line with her own number. It is a family account. I have Family Allowance enable on her line.
Limit Device Access- The boxes are checked M-F 9-11pm and 11-6am and S-S same time.
Minutes- Uncheck No Allowance
Messages- Uncheck No Allowance
Unless I am missing something this should cut off any data communication on this line regardless if she is on a call or actively texting someone.
How quickly does the block take effect?
I would like to completely cut off any data communication at a specific time regardless if she is on a call or not.
