Help Settling A Collections Debt!

kyeshaqueen wrote:

I have a notification on my Credit report stating that I owe a debt collection agency money which is from T-mobile, and it has been sent to collections. I never received any information in regards to a debt before hand and I am still a current T-Mobile customer, OTHERWISE I would have paid it. I want to work with T-Mobile directly to pay off my debt. I do not want to contact the Debt Collection agency AGAIN. I have no problem at all paying off my debt, but I want this removed from my Credit report ASAP, because it is very damaging. I am very willing to work with T-Mobile to resolve this issue.  I do not have Facebook or a Twitter. I would like to E-Mail directly or speak to someone over the phone.

 

Thank you!!!

They sent me to a collection agency when I NEVER even had an account with them. A few months ago, the salesman at the nearby store gave me a home internet to try at home for FREE for a 14-day FREE TRIAL. The device NEVER worked for me at my home, so i took it back to the store. They took it, closed the account for me, called customer service to explain to them that I returned the device in thw store, and I was currently in the store with them to confirm my account was closed. They took care of it, I left. Now they are saying at T-Mobile customer care that I didn't return the device, when I physically returned it 4 days after i received the device that never worked. The service wasnt offered in my area. Because I closed my account with them, they are claiming that I owe them now $58.50 for a FREE device that I never got a chance to use. They got this on my credit report now! What am I supposed to do to protect my credit, pay something that I dont owe!?