Forum Discussion
How can I contact the Fraud Department?
Does anyone have an unpublished way to contact the Fraud Department? This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no ...
Well, my individual problem was finally resolved today, but I think the bigger issue is how the whole fraud department and verification process work. Since posting the above:
- Fraud department on Monday added a memo to my account that they never saw what we submitted from the local store on Friday
- We faxed the documentation again on Monday, from the same store
- The fraud department decided that what I sent wasn't good enough
- I submitted a different document today over lunch that was finally accepted
Ultimately, about a week total of no service when I wasn't negligent on dues, I'm not defrauding anyone, etc.
I'm marking this as the answer, but there really is no answer. The best you can do is to try and involve as many people as possible, and I did engage the T-Force team via Facebook. They were very helpful, to the extent they could be, but even they are at the mercy of the fraud department.
I can't speak for every circumstance, but in my case restoring service to my valid account was very painful. I think (maybe because of the porting scam earlier in the year) the balance is too far to the side of security vs. usability.
I have the exact problem as noted below, phone locked by fraud in the middle or porting process. I have been without cell service for 8 days now!!!!!!!! I have been given the complete run around. They can check ALL the documentation on my record regarding the countless calls and hours on the phone with 'customer service'; countless texts to 611 and at least 10 hours in the mobile retail store and STILL DONT have my phone number back!!!!!! I had my previous carrier for 6 years with no problems at all. Now team mobile has MY cell number locked!!!!!!!!! My parents are in their 90s and in poor health and i have to borrow friends phones to speak with them!!!!!!!! . T-Mobile refuses to reactivate my account even though I have provided all the information necessary!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I anyone knows a way to get this resolved please help me…...
- 4 respuestas
Does anyone have an unpublished way to contact the Fraud Department?
This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no one can contact them. Customer Care can't get a hold of them; the number they used to have was deactivated. The store support teams can't contact them; the best they can do is open a case and wait to hear back.
How is this acceptable when T-Mobile sells itself as the friendly, no BS carrier? I'm paid up on my charges (it's a brand new account), but my account was marked fraudulent in the middle of a porting process. You deactivated not only my T-Mobile services, but also terminated my old carrier's plan due to the port. I also have no guarantee as of now that I'll be keeping my number.
Everyone I contact just quotes the standard "24 to 48 hours" response for fraud responses, but that's unacceptable.
If you don't know what I'm talking about, pray that you never travel frequently or try to make account changes while travelling. T-Mobile will make getting basic cellular service an absolute hell.
