Forum Discussion
I was promised a third line for free and didn't receive it.
Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be ...
Hello all. I am "stunned" that I see this many people having the same issue I am going through right now. We were promissed the same with a 3rd line free. I spend hours on the phone-even calling the corporate number. "Twice" I have had customer service reps agree and fix this. Then the next months bill comes around and there it is AGAIN!!! Being charged for the third line! The sales rep told us 3rd line, wrote it on a piece of paper, and I have even recorded my calls (Of course asked for their permission to record the call), only to see us being charged for that 3rd line!! T-Mobile does not seem to want to correct issues "they" have caused. It is either a bait-and-switch or they have no idea what they are doing. Since we joined in March, I have probably spent about 30-35 hours on the phone, send e-mails, and ON HOLD, trying to get what we were promissed. We are prepared to fight this to the end. Please feel free to reply to any updates or if they actually have corrected it for any of you.
Regards.
