Forum Discussion
My T-Mobile Login Loop Bug
Dear Friends, I just battled for days (and now overcame!) a login loop issue while trying to log into My T-Mobile. I post this here on the off chance that it will help some other poor, con...
I struggled with this for weeks. This post helped me by having me use my email instead of my phone # - so thanks for that.. But it still didn't get me past the "Oops - wires crossed!" BS message.. I finally was able to change my password by resetting it via the browser on my phone. Maybe that worked because it was a new phone..? I don't know why I couldn't reset via a laptop browser or the phone app, but the phone browser worked on the first try. (So lesson may be that once you do it wrong on a device (ie using phone # instead of email acct), that device is not going to succeed. Try going to a different device ... maybe?
