Forum Discussion
No Incentive for existing customer
T-Mobile definitely going away from customer satisfaction motto and customers are not the priority anymore. All the new plans are for new customers and don't even talk about the Phone deals. I have a...
I've had it as well. I went to a store today and literally got shit on for trying to get a new phone and questioning why I was paying for the protection plan if it wouldn't do anything. I called 611 and begged for them to give me a reason to stay but they couldn't, when I asked for someone in the states they didn't understand what I was saying. With Verizon I can get a new iphone, an iPad and likely better service for $30 less than I am paying now. I've been with T-Mobile 10 plus years and sent countless new customers to them. T-Mobile is most certainly not what they used to be.
