Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. No borra...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Mike, yes there are settings in the Galaxy S7 to switch my phone to 3G or 2G. I will test under these bands tomorrow and report back.
FYI, someone from DriveMode support has reached out to me with an initial set of questions and suggestions. His suggestions didn't help, but I provided a more detailed description of the issue, which fortunately is consistently repeatable. Waiting to hear back from him, which I assume will not be until after the weekend. I'll let you know if we make any progress determining what the issue is.
It really surprises me there isn't more online discussion to be found regarding this problem... it's like I'm the only one having this issue, but it's hard for me to believe that's the case.
