Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. No borra...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
I want to thank everyone who took time to post about this issue--what a relief to know I was not an isolated case. Calls going straight to voice mail, disappearing texts, etc. have been an ongoing problem for me and the 3 other phone lines covered on my plan for months now. T-Mobile customer service has been polite, helpful, and supportive, cheerfully checking out solutions and even sending out two free cell phone signal boosters for myself and my parents (who are on my plan but live 45 min away). BUT---NOTHING HAS WORKED! There has been no resolution. The final straw was when my mom could not reach my dad to come pick her up after she was finished at the doctor's office. His phone would just not ring! My last call to T-Mobile resulted in a trouble ticket #20767332 issued Aug 27, 2018. The tech person ran remote diagnostics on the cell phone and signal boosters and everything checked out. I was told this was a "network issue' and that it would be referred to their engineers. I was to allow at least 3 days for review of this ongoing issue but have heard nothing back. My parents are unable to call me and I am unable to call them because the calls will just not go through. This is unacceptable---I am paying for a service that is nonexistent. My parents need to be able to get in touch with me during an emergency and I need to be able to reach them to check in. I have been a loyal TMobile customer since 2007 but I am now choosing to switch to another carrier. I hope that relating my experience is as helpful to you all as reading about yours was for me.
