Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. No borra...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
From a week of experimentation, I can agree with you that the phone returns to an online-like state, where texts and calls from others will immediately appear, by sending a text or a call, whether that be a text/call to yourself or another person. However, the phone remains in that state for varying periods of time, anywhere from around 2 to 6 hours. Then, I would have to text/call in order to return to that state. Otherwise, I would receive delayed texts and fail to receive calls.
At least for my experiments, turning on/off airplane mode or connecting to 4G also returns the phone to that state. I have not tried leaving 4G on or disconnecting 4G to determine if it fixes the issue. I conclude that the phone reconnects to the network in some way from performing these actions.
