Forum Discussion
Outsourced customer service
When I joined T-Mobile (Dec 2021) I was told that every time I called in about something, there would only be like 3 people that handled my account… I was told that was what made T-Mobile different t...
I was told it by the agent that was helping at the time (over the phone) she said that her and I think she said 2 others would be part of my dedicated care team. She said that Tmobile does this some customers do not have to deal with a different person everytime they call in. I even messaged Tmobile on Facebook this morning and was told that 'they have Global Care partners stepping in and that during Covid there were changes made to how calls were handled but are moving back to getting accts connected with each dedicated care team'.
