Request Timeout on T-Mobile Website

Of course there is no rush  this way they can keep overcharging you  this problem has been ongoing throughout the websites history  They've changed my plan added insurance all unbeknownst to me  standing in the store they see a different plan than when I talk to 611!  I've been told 3 times 3 times a code was being sent for me to return a phone and after 4 months of 40+ hours  Trying TO RESOLVE ---NADA-NOTHING minus NOTHING IS RESOLVED   I only signed up for one! after showing documentation of my signup  the store offers no resolution  WHY?  Bc all the part time staff ARE         

APPROX early 20’s AND  ALL  ARE driving BMW’s  due to straight

COMMISSION  SALES JOBS 

   I curse myself for leaving yet another horrible provider Verizon after almost 15 years  But this company Tmobile?  They take the being customer service UNFRIENDLY & UNHELPFUL to a whole new level  I've told all of my friendsnever transfer to this company  you should do the same