T-Mobile email contact for refund

Sales tactics to take advantage and lie to people.  después

the truth comes out it’s impossible to get help let alone a refund. 
 

my son is in the military. he's a marine. he was being stationed in Japan for six months and asked to have his phone number put on hold until he returns being it doesn't work overseas. His on a family plan being he is still young and it's better for us to watch over him being in the military he has enough to worry about.
But when he got back, he decided to get a new phone and wanted the new updated iPhone that just came out  

The salesman at the T-Mobile store sold him the new iPhone and when he requested that he get his old phone number back and reinstated on the new phone he was told that is not a problem.  Six months later come to find out the sales person added a new line meaning a all new number on his new contract with a different phone number and left his old phone number on his family plan to be billed twice now.  Meaning he got his own plan and they put a new phone number on that plan and the old number on the family plan.  So 2 different bills for 1 phone.  
When it was found out or should I say figured out T-Mobile said it takes no accountability for it even though they could see the new phone number that was given out to him has never been used even activated but both accounts with one in his  name and the family plan were both charged and paid every month until this was found out. Around 5-6 months. At $110 each account.  T-Mobile wants to give him a credit of $20 when he paid $600 for six months for a phone he never used, didn't even know he had. They said you should review you bill each month no matter what.  Even if on auto pay.  a Marine, that flies helicopters for a living five days out of a week from Arizona to California from Japan to Germany, and he hast to worry about reviewing his phone bill each and every month.  
T-Mobile customer service recognized that there was a big mistake when he purchased the phone and the sales rep did not perform what he said he would do by deactivating the new number and moving over the old number, but advised that it was his fault for going to six months and not noticing it. They also stated the sales person shady sales tactic just to get him to agree to the phone plan being he didn't sign over for a new number but the old number. That's why he never knew of the new number at all.  

It sad to me when somebody in the military gets taken full of advantage of being his heads, more focused on working on helicopters than his phone plan, which you might think a multi billion dollar company to stand up for what they said they would do instead of doing him wrong.  

THIS IS HOW YOUR T-MOBILE TREATS YOUR MILITARY. BY TAKING FULL ADVANTAGE OF THEM. AND THAN HANDING THEM THE MIDDLE FINGER WHEN IT COMES OUT THAT THEY SCREWED HIM AND JUST DINT CARE ANYMORE. SEE PEOPLE WHEN YOU BECOME A MULTI BILLION DOLLAR COMPANY YOU CAN GIVE THE PUBLIC THE MIDDLE FINGER AND NOW YOU CAN GIVE YOUR MILITARY THE MIDDLE FINGER ALSO.   

THE CASE WAS ESCALATED TO A CUSTOMER SERVICE REP WHO IDENTIFIED YES THERE WAS A MISTAKE AND YES THAT T-MOBILE NEVER SHOULD HAVE HAD TWO PHONE LINES FOR ONE PHONE AND TWO DIFFERENT ACCOUNTS BEING CHARGED FOR IT BUT STATED HE WILL ONLY GIVE A $20 CREDIT BECAUSE IT SHOULD’VE BEEN NOTICED BY HIM THE  OWNER MEANING ME AND MY SON 5 TO 6 MONTHS AGO.   

now to get a hold of a customer service rep with corporate office. They want us to write a letter and mail it to an address to sit and wait, Just wondering if somebody even cares to open it and then my opinion probably rip it up and throw it away.   
 

I have been with T-Mobile for 12 years. My average phone bill is roughly $400 a month you do the math.  And this is how they treat a customer of 12 years over the difference of maybe $500. Let alone that's not even the issue. They flat lied and con artist a young man in the military.  Lied to his face.
 

The worst of it all is at the end of it. The Customer Service rep on the phone was the one who actually agreed and stated that she felt the refund should be given for one account not the other, which is all we were asking for she is not sure why of her management declined it.  should've noticed it 5 to 6 months prior. She felt that him being in the military and being overseas was suffice enough to state why he didn't notice it.   
 

T-MOBILE HAS BECOME NOTHING BUT SCAM ARTIST SCAM SCAM SCAM SCAM SCAM SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM,    

WERE TO THE WISE FOR THOSE IN THE MILITARY T-MOBILE DOESN'T CARE ABOUT YOU. I'M NOT SURE WHAT PHONE PLAN COMPANY WOULD BUT THEY SURE DON'T.  

I'LL BE MAKING SOME MORE PHONE CALLS AND I'LL EDIT THIS LATER.  BUT PEOLE BE AWARE OF SHADY PHONE SERVICE COMPANIES AS T-MOBILE