Forum Discussion
T-Mobile Experts aren't experts. What can be done?
T-Mobile's approach to transparent customer service falls short on many of the basic tenets commonly used in the tech industry today. Rather than continue to gripe about the shortcomings, I thoug...
I was more curious about how you would know that they were part of a local Chicago group when you have reached support by calling the 800 number, 611, or, have used the Call Me button on the MY T-MOBILE app to initiate a support call.
There has never been an instance on any call I've been a part of where the agent revealed to me their location. They could be down the street or in India and I'd be none the wiser, other than by listening for an accent. Though, conceivably, a person in any onshore or offshore call center could have any accent.
