Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
Well I got the same situation but much worst since what they amount they owe us is close to $5,000. On March 2020, My husband and I closed his account so we can open on under my name since I am first responder and they had a promotion. We did this a one of the T-Mobile stores. Few days after that I lost my father and had a very bad depression, almost quit my job. Our new account was in autopay and also the old one, but since it was closed I didn't have to worry about anything else. The people that suffer from depression knows that when it hits you deep you forgot about everything and since my accounts, which I am in charge of dealing with since my husband doesn't like to deal with any of that, were all in autopay and been paid. But I guess the account that it was in my husband that we closed, wasn't closed. They kept charging me almost 200 dollars every month and just notice about this year. All this time we thought we were just paying my account. Well the charges one were to T Mobile and the other one was to T-Mobile. That is how appears on my bill. I spoke with someone on the phone, that was very helpful and even thought couldn't help in fixing the situation, she gave the information I needed to do so. I also contact t force which also give me the customer relations number. They finally reach to me and said they only can pay me back for a year because it was our responsibility. Mind you it was their employee who didn't close our account right, I want to know who else I can contact in regards of this issue. I want all my money, I am planning to take on social media since I have since that it had work for other problems with companies like this one. This has been very stressful to me in top of dealing with my depression which you don't heal from. HELPPPP!!!!! Sorry in advance for any typos/ misspelled /long sentences.
